Questions
Frequently asked questions
- How often should my windows be cleaned?
- Most customers choose a regular 4 to 6 week cleaning schedule to keep their property looking its best throughout the year.
- What is purified water?
- Purified water has had minerals and impurities removed through a specialist filtration process. This allows windows to dry naturally without leaving streaks or residue.
- Do you use ladders?
- In most cases, no. We use professional water-fed pole systems that allow windows to be cleaned safely from the ground.
- Do you clean the frames and sills?
- Yes. Frames and sills are included as part of our standard window cleaning service.
- How do I pay?
- We use secure card payment technology, making payment simple and hassle-free.
- What happens if it rains?
- Light rain generally does not affect the quality of a pure water clean. If severe weather prevents us from carrying out the service, we will reschedule your visit.
- Do I need to be at home?
- No. As long as we have access to the areas requiring cleaning, you do not need to be present.
- Can I change my clean day?
- Contact us and we will move it. The customer portal makes this easier with self-service rescheduling.